Hedgefund Desktop Support (Auburn)

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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Our private equity client with over $30B in AUM is in need of a Technical Support Specialist.

This successful applicant will be the first point of contact for desktop support for the New York office which includes the trading floor and a total of 350 users. The applicant will be able to complete first and basic second level support for these products as well as grow into server support and project based initiatives

The role is accountable for

  • Providing desktop and application support for Front office and Back Office users including but not limited to Microsoft Exchange, SCCM, Active Directory and basic hardware support
  • Provide support to market data applications (Thomson Reuters and Bloomberg)
  • Have an understanding of financial market environments with the potential of growth in supporting these teams analytically
  • Analyzing and identifying technical issues affecting business in a real time environment. Ensure a stable and reliable technical environment for the business.
  • Application configuration and workflow management including changes to application configuration to more effectively support the business.
  • Ensuring operational and system documentation is created and maintained, including amongst other things incident and problem records and user and system documentation.
  • Regular communications with a variety of business and technology stakeholders.
  • Acting as subject matter expert for users

Values

Delighting Customers

  • Putting the customer relationship at the center of everything you do.
  • Growing with and deeply understanding our customers throughout their lives, helping our customers to grow their wealth, so that we grow with them.
  • Going the extra mile and exceeding customers expectations.

One Team

  • Collaborating to ensure the best outcomes for the customer.
  • Valuing the strengths and differences of our brands, collaborating across our brands to beat competition.
  • Seeking out and embracing diversity in our people and communities, sensitivity to bring out the best in others.

Integrity

  • Doing the right thing by our customers, employees, communities, shareholders and regulators.
  • Recognizing our role in fostering economic development, being proud of our positive contribution to the communities we serve.
  • Looking after our customers best interests.

Courage

  • Actively seeking out new ideas (inside the Group and outside) and finding better ways of doing things.
  • Showing resilience and tenacity to advocate new ways of doing things, confidently speaking out your views and ideas.
  • Getting things done with speed, conviction and agility.

Achievement

  • Comparing ourselves to the highest standards and always delivering your best.
  • Taking accountability and not accepting excuses.
  • Seizing opportunities to take action to achieve results.

Position Specific

  • Previous experience in a Technical Support role at a financial institution with a high preference on buy-side firms

Technical skills:

  • Desktop Support Experience (Windows 7 and 10).
  • Exposure to financial market products including both market data and deal capture systems
  • Ability to use both Unix and Microsoft technologies
  • Strong analytical and problem solving skills
  • Experience with incident and problem management technologies.
  • Experience in supporting telephony products

Financial Markets knowledge:

  • Good business domain knowledge of Financial Markets and their related products (FX, Money Market transactions, Fixed Income, Commodities & Derivatives).
  • Knowledge of business processes from front to back office, inclusive of Finance, Middle Office, Risk Management and Treasury.

People skills:

  • Customer and quality focused.
  • Good communication skills especially when dealing with business and technology units.
  • Experienced in working with a diverse range of people (e.g. Front Office, Back Office, Finance, Technology, Compliance and Risk).
  • Ability to work with minimal supervision.
  • Quick learner and skill growth aptitude
  • Flexible and available for on-call and weekend support roster.
- provided by Dice
Associated topics: assistance, front desk, network, patient, systems administrator, technical, technical support specialist, technician iii, technician iv, technology

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