Cerner Support Team Lead - Healthcare IT Leaders, LLC

Employment Type

: Full-Time


: Non-Executive Management

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Job Summary:

Our client located in Philadelphia PA is seeking a Cerner Support Team Lead for 3 month + contract.

Responsibilities include:

Plan and manage the operations of associates assigned to perform solution-related service request investigation, incident resolution, and application maintenance Manage production support ticket queues Manage the creation and maintenance of knowledge databases to support business processes to deliver more efficient problem identification and resolution Analyze incoming ticket data and seek opportunities to balance resources, improve processes and increase productivity Identify trends and propose solutions to mitigate issues related to client and solution delivery satisfaction issues, manage client expectations, and develop plans to exceed client expectations Manage routine associate situations Direct the work efforts and results of a team of associates Develop team goals and manage them for results Develop associates through coaching performance, completing performance reviews, goal setting and development planning Promote diversity and create a respectful work environment

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