You can make a salary. Or you can make a difference. Or you can work as an IT Senior Lead - Help Desk at Herman Miller and make both.
About this Opportunity As an IT Senior Lead - Help Desk, you'll be responsible for leading the development, implementation, maintenance, and support of IT initiatives to meet the requirements of the business partners and accomplish objectives. You will also provide technical leadership to an assigned team.
What You'll Do You'll have opportunities to speak up, solve problems, lead others, and be an owner every day as you . . .
Supportthe Help Desk along with onsite/remote users across Design Within Reach (CT), Maharam (Long Island, NY), and Herman Miller (Manhattan) offices.
Implementprocedures regarding how problems and requests are identified, received, documented, distributed, and corrected.
Ensuremaximum issue resolutions in minimum time.
Manage theongoing creation and modification of self-service documentation for users in trouble-shooting hardware issues.
Evaluatenew IT products or services and suggestchanges to existing products or services to better aidthe end-user.
Gain familiarity with a variety of the field's concepts and practices.
Manage thepurchasing and distribution of hardware for all employees.
Managecell phone contracts for all applicable employees.
OrganizeIT security training and communicationto the business.
Providevideo conferencing and A/V support services.
Assign, monitor, and review the progress and accuracy of tasks, deliverables, projects, and timelines.
Buildand developa strong team and distributethe workload equitably.
Identifyindividual team members' career development needs and the resources/activities needed to address them.
Leadthe integration of new technologies or IT initiatives, as well aslead large projects as needed.
Manage small to medium project budgets and holdaccountabilityfor expenses.
Mentornew talent by teaching global IT knowledge and skills.
MonitorIT best practices and develop appropriate standards, policies, and guidelines.
Supervisea team and understandthe functional capabilities of theteam and how it fits within the broader organization.
Takea lead role on a portion of major projects or solve very complex problems.
Work with business partners to develop and execute strategies and plans.
Perform additional responsibilities as requested to achieve business objectives.
Sound Like You? You might be just who were looking for if you have . . .
A Bachelor's degree in Computer Science, Information Systems (IS),or another relevant academic discipline (strongly preferred). A Master's degree is preferred.
Eight or more years of professional IT and IS experience.
A minimum of three years of project leadership experience.
A minimum of three years of management experience.
Experience with Salesforce, NetSuite, Windows, and Mac Operating Systems.
Experience with Active Directory, OKTA Provisioning, and Print Server Management.
Familiarity with GSuite for Business and Office 365.
Experience with OKTA, Better Cloud, Meraki Networks, Meraki Mobile Data Management, and ShoreTel Director.
Experience with JAMF Casper Suite, Sky High CASB, and Wombat.
Five or moreyears of leadership experience managing teams, both on-site and remote.
Hands-on Windows and Mac OS, networking, and troubleshooting experience.
Knowledge of Windows networking fundamentals, including routing, TCP/IP, DNS, andDHCP.
Seven or more years of hands-on Server Systems Administration and Cloud Systems Administration.
The ability to travel between Herman Miller sites.
The ability to work a flexible schedule, including required after-hours and weekend on-call time.
A proficient understanding of the fundamental technologies used to support the assigned business function.
A practical understanding of how technology solves identified business problems.
Knowledge of how current trends and technology may be used to support business partners.
A core understanding of and ability to connect the needs of multiple Herman Millerfunctional areas.
An awareness of the functional capabilities of yourteam.
A broad understanding of cross-functional processes.
An understanding of the tools available to administer the required processes of managing a team.
A demonstrated ability to communicate information, ideas, procedures ,and processes in a logical sequence and at an appropriate level.
The abilityto perform all essential job functions of the position with or without accommodations.
Who We Are At Herman Miller, our unique culture represents the collective attitudes, ideas, and experiences of the people who work here. We focus on protecting the environment, impacting our communities, exceeding the expectations of our customers through high quality products, and championing diversity in all areas of the business, and together we are on a journey toward a better world. We support the well-being of our employees in and outside of work by providing a variety of opportunities including award-winning work-life integration resources, development programs, complex health and wellness offerings, and much more.
Herman Miller is a globally recognized provider of furnishings and related technologies and services. Headquartered in West Michigan, we have relied on innovative design for over 100 years to solve problems for people wherever they work, live, learn, and heal.
Herman Miller is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.
:Yes, 10 % of the TimeShift:FirstWork Schedule:8am-5pm Associated topics: assistant, client support, customer support, desk, edi, help desk, information technology help desk, msword, system support, technical support
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.