• Oak Street Health
  • $87,930.00 -195,330.00/year*
  • Berwyn, IL
  • Nonprofit
  • Full-Time
  • 6705 Stanley Ave

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Company: Oak Street Health

Title: Outreach Associate

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers that provides higher quality health and wellness care that improves outcomes, manages medical costs, and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patient's communities, we can keep our patients healthy and then reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people in Illinois, Indiana, Michigan, Pennsylvania, and Ohio. At 40 locations, and with an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about the mission to rebuild healthcare as it should be.

For more information, visit

Role Description

The position of an Outreach Associate (OA) is a flexible outside sales position with the goal of adding new patients to an Oak Street Health center. As part of the outreach team, the OA attends and/or runs events to meet with seniors, their adult children, and community influencers to meet prospective patients and to schedule their initial welcome visit appointment with Oak Street. While an integral member of the outreach team, each OA operates independently, with discretion in deciding daily tasks, and is responsible for designing, implementing, and executing all phases of an outreach and sales strategy.


* Examples of the types of activities Outreach Associates may participate in to attract and acquire new patients:
* Attend a variety of outreach/marketing activities and events in the local community, including health fairs, presentations at senior buildings, activities at churches and food pantries, and any place where older adults may benefit from learning about Oak Street service offerings.
* Manage all aspects of generating prospective patient leads, from gathering contact information, following up to invite prospective patients to tour Oak Street community centers.
* Create and/or coordinate activities in locations both in Oak Street community centers and throughout the community, including entertaining parties, bingos, trivia, and karaoke.
* Develop deep ties within the community to continuously connect with new prospective patients.
* Host regular events such as educational events on specific health topics, benefit programs, ESL and creative writing classes.
* Sign up eligible prospects to attend a welcome visit with our doctor and care team to experience the Oak Street Healthcare model.
* Conduct individual and small group presentations discussing the benefits of Oak Street Health with the intention of scheduling initial physical exams.
* Develop strong relationships with the people in their community.
* Other duties as applicable.
* Availability to work some weekends is a must, as, due to the flexible hours and nature of the position, Outreach Associates generally work at least one Saturday or weekend event per month.

What we're looking for

This is a highly selective position. Ideal candidates will have:

* A track record of success in healthcare-related sales and/or marketing is preferred
* A passion, patience, and ability to explain complex topics to seniors and their caregivers and a commitment to performing meaningful work that dramatically improves the lives of older adults
* Ability to independently foster relationships with prospective patients, their caregivers, and other community stakeholders
* After training, the ability to educate community members about Medicare and Oak Street's numerous service offerings
* Comfort with a performance-based compensation model where part of your compensation is determined upon meeting a quota and achieving team and individual goals
* Familiarity with a Customer Relations Management system is preferred, general computer proficiency is required
* Strong verbal and written communications skills
* Experience in developing relationships with a variety of community stakeholders
* Access to a vehicle that you can use every day to drive to events and activities in your community. Mileage is reimbursed.
* Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where required)
* US work authorization
* Someone who embodies being \"Oaky\". What it means to be OAKY:
* Creating an unmatched patient experience
* Driving clinical excellence
* Taking ownership and driving for results
* Being scrappy
* Radiating positive energy
* Assuming good intentions

Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

* Collaborative and energetic culture
* High levels of responsibility and rapid advancement
* Competitive benefits; including paid vacation/sick time, generous 401K match with immediate vesting, as well as health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.

Associated topics: account executive, advertising, business development, communication, design, public, public affairs, public relations, public relations manager, sponsored

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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