Heroku Runtime - Manager, Software Engineering (Auburn)

Employment Type

: Full-Time


: Information Technology

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Job Category
Products and Technology

Job Details

Heroku's mission is to create the fastest path for application developers to turn an idea into a modern production app of any scale. We strive to remove every obstacle that slows down creative coders and let them focus on their customers' experience while leaving everything else to our service. Today, Heroku's service powers millions of apps ranging from personal hobby apps to Internet top 100 apps. In aggregate, we serve more than 16+ billion requests per day. Yet it only takes minutes for a new developer to get the first app up and running, ready to serve customers.

At Heroku, we work in small groups who are heartfelt about our users problems. We plan weekly, chat daily and work closely together. Our team is a remote community with members excited to work together on challenging distributed systems problems. Equality is a core value for Salesforce; it's at the heart of everything we do and strive to be. That means equal opportunity, equal advancement and equal pay for all.

We hope you are excited about joining our community of folks who love to learn, collaborate, and build and sustain a great culture and help grow our team and platform.

The Heroku Runtime manager opportunity

  • Heroku Runtime is roughly 36+ engineers, managers and PMs distributed around the US and Canada
  • Heroku Runtime team develops and operates the underlying platform on which the rest of Heroku runs. We build scalable, distributed systems that support our critical internal customers and millions of external customers.
  • Our systems are built with AWS, Go, Ruby, gRPC, Kubernetes, Terraform, Postgres, Kafka and more.
  • Our teams and leaders value team culture, inclusiveness, trust and safety above all
  • Our leadership group is spread across the experience spectrum and we offer a great opportunity to learn from a diverse group of leaders in a strong mentorship environment
  • We lead as a group, work closely together, share big responsibilities and support each other
  • Heroku Engineering is growing quickly and offers an opportunity for developing leaders to grow with us

Examples of recent manager-led work

  • Shaping team collaboration models as we grow and evangelizing our methods within the broader engineering org
  • Developing a team health survey and group discussion exercise based on the re:work framework for team effectiveness
  • Improving our recruiting framework to find the best talent at scale
  • Leading multiple groups of engineers to rapidly iterate and ship something (ie: a customer-facing feature like Automated Cert Management or an engineering-driven sustainability improvement like decomposing our process manager into sharded Go gRPC services)
  • Working directly with strategic customers to gather feedback, navigate challenges and negotiate priorities
  • Building relationships with major technology vendors and influencing their roadmaps
  • Improving our hiring and onboarding processes to be more inclusive and scalable

Profiles relevant to us may feature

  • Fostering collaborative, engaging and inclusive team environments
  • Establishing clear priorities, expectations, and accountability for individuals and teams
  • Guiding people through periods of growth and change
  • Driving the execution and delivery of features by collaborating with many cross-functional teams, architects, product owners and engineers
  • Partnering with product managers to align on objectives, priorities, tradeoffs, and risk
  • Facilitating engineering meetings (stand-ups, planning, retrospectives, design discussions)
  • Empowering delivery teams to self-organize
  • Providing technical guidance, career development, and mentoring to team members
  • Maintaining high morale and motivating delivery teams to go above and beyond
  • Vocally advocating for technical excellence and helping teams make good decisions
  • Participating in architecture discussions and planning
  • Participating in cross-functional coordination, planning, and reviews with leads from other engineering teams
  • Maintaining and fostering our culture by interviewing and hiring only the most qualified individuals with an eye towards diversity
  • Excellent written and verbal communication skills, including the ability to work effectively with geographically distributed teams and people of various backgrounds
  • Experience with IaaS, distributed systems and critical production systems is desirable, but not required

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

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