Tekscape is an IT consultancy and industry-leader in Network, Server, Collaboration, Cloud and Managed Services with a focus on a results-oriented, business-minded approach to designing and implementing advanced IT solutions. Our mission is to be an ever-evolving company that continually improves business and technology needs for our clients by leading every solution conversation.
Tekscape is currently looking for a Jr. Collaboration Engineer to assist in and help deliver collaboration (voice) solutions to our clients around the greater NYC area.
Job Duties and Responsibilities:
Resolve service requests as they arise through a ticketing system
Participate in an on-call rotation schedule responding to IT infrastructure events after hours
Obtain and maintain manufacturer certifications based on organizational and personal objectives
Understand the following based on specialty; IP Telephony, routing, switching, gateways, site surveys, video endpoints, video infrastructure, QOS, Core Unified Communications, Presence and/or customer contact applications
Provide root cause analysis of client business-impacting events and provide workaround or resolution suggestions
Learn the ability to assess the customer environment (technical and political) and escalate if required
Industry certifications: CCNP Voice
Experience with the following technologies/platforms: Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified IM and Presence, Cisco Unified MeetingPlace, Cisco Unified Contact Center Express, Cisco Unified Attendant Console, Cisco Unified Border Element, VMWare, Cisco Integrated Management Console
Experience with the following telephony protocols or circuits: SIP, SCCP, MGCP, PRI, and H.323
Exposure and hands-on experience in the following routing protocols: BGP4, OSPF, EIGRP, RIP, and Ethernet Switching
Excellent communication and documentation skills
Ability to manage multiple projects simultaneously
Education and Experience
2-year degree or equivalent work experience
2 years of relevant job experience
MSP experience a plus, however not required
Here s the best part about Tekscape:
Excellent Benefits (including medical, dental, vision, life insurance, and others)
Growth within the company
401(k) plan with matching company contribution
Employee Referral Program
Frequent company events and outings
Unique startup culture where you really matter
Top Cisco, Microsoft, Dell, and VMware partner in the region
To all recruitment agencies: Tekscape does not accept unsolicited agency resumes and ask that you do not forward any resumes to Tekscape employees or any Tekscape email address. We take no responsibility for any fees related to unsolicited resumes.
We are an Equal Opportunity Employer that truly believes the benefits of diversity! Tekscape engages all employees proactively in all aspects of the business to provide them with experience and exposure to a wide range of IT environments and technologies, allowing for a diverse, creative and thoughtful development of their skills and knowledge.