Family / Peer Support Specialist - Onondaga County Field Based (Auburn)

Employment Type

: Full-Time


: Miscellaneous

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Energize your career with one of Healthcares fastest growing companies.

You dream of a great career with a great company where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, its a dream that definitely can come true. Already one of the worlds leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

The Family / Peer Support Specialists is responsible for using recovery and resiliency strategies with consumers and families, recruiting consumers and families for initiatives, supporting existing consumer initiatives, supporting the grievance process, engaging in quality initiatives; collaborating with Care Managers, providers, and community agencies to support consumer access to needed services; implementing specific projects at the direction of the Recovery / Resiliency Manager and creating and maintaining communication with consumers, youth, families, consumer and family run organizations and providers. A large emphasis of this job is using knowledge and experience with mental health or addiction to form a connection with consumers and/or customers and strategize solutions to meet member or community needs.

Primary Responsibilities:

  • Visit members in inpatient, rehabilitation, and community settings and / or provide telephonic mentoring to assist consumers and, if appropriate, their families with defining their recovery goals, and developing the resiliency skills and knowledge needed for the consumer's recovery
  • Assist consumers who are dealing with the most complex and difficult issues, including homelessness, trauma, physical health issues, etc
  • Work with the Clinical Program Director, Clinical Director and the clinical team to implement care coordination when requested, which may include peer support as well as other community - based services designed to stabilize the consumer's condition, including working with the consumer in the development of a recovery plan and a Crisis plan
  • Collaborate with Care Managers, providers, and community agencies and organizations to facilitate access to and transition between services
  • Collaborate with Care Managers, providers, and community agencies and organizations to identify consumers and family members of consumers who may benefit from peer support
  • Participate in treatment planning with consumers and families who request that support
  • Provide feedback about treatment planning development based on their interactions with consumers and families
  • Advocate on behalf of the consumers and families
  • Provide or coordinate the provision of peer support to consumers and family members at critical points in their treatment process
  • Respond to concerns and questions from consumers and families
  • As requested, provide support to consumers and/or family members in making needed appointments
  • Support the creation of and assist with the implementation of a comprehensive training and education program with peers, families, providers and staff
  • Establish and maintain strong collaborative relationships with existing consumer and family organizations
  • Effectively communicate plan information to consumers and consumer operated organizations and with families and family organizations as well as consumer and family rights and responsibilities, in addition to a wide array of other topics including clinical policies, analysis of data and program evaluation
  • As directed, serve as a designated member of internal committees and subcommittees
  • Be available to provide direct support to family members of consumers being discharged from 24 - hour care, coordinate peer coaching if available and / or to refer them to a support group
  • Assist and support consumers and family members with grievance processes
  • If requested, provide information and assistance to consumers who have received a Notice of Action
  • Work with community agencies along with and/or on behalf of consumers and families

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)
  • Familiarity with Family Peer Support and / or Peer Support Specialist Services
  • Understanding of the principles of recovery and resiliency
  • Access to reliable transportation that will enable you to travel to client and / or patient sites within a designated area
  • Comfort with learning new technology, experience with Microsoft Word, Microsoft Excel & Microsoft Outlook: Microsoft Word - create correspondence and work within templates; Microsoft Excel - data entry, sort / filter, and work within tables; Microsoft Outlook - email and calendar management
  • Ability to facilitate training events
  • Certified Peer Specialist / Provisional Certified Peer Specialist / Certified Family Support Specialist preferred OR the ability to become certified within 12 months of employment
  • Living in Onondaga County, NY or a surrounding area
  • Access to reliable transportation that will enable you to travel to client and/or patient sites within a designated area
  • Ability to travel at least 75% of the time within the state where the position is located

Preferred Qualifications:

  • Experience providing Family Peer Support and / or Peer Support Specialist Services
  • Bilingual in English and Spanish
  • Certified trainer for Mental Health First Aid and QPR Training
  • Working knowledge of community resources

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Peer Support, Onondaga County, NY ,collaborative ,facilitate

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