Sales Associate (Fitchburg)


: $74,220.00 - $124,980.00 /year *

Employment Type

: Full-Time


: Sales


The role of a Sales Associate at UO is to create an engaging shopping experience for our customers while working in a place where you can share your love for music, design and style and interact with people in a real and authentic way.

Experience + Qualifications

  • Deeply understands and loves the Urban Outfitters customer and brand
  • Builds relationships naturally, embraces individuality and diversity
  • Engages with social media across multiple platforms, connecting with others over shared passions
  • Knows what current trends and products inspire the UO customer
  • Eager to develop new skills and is responsive to feedback
  • Roles + Responsibilities

    Customer Experience

  • Initiates conversation and interacts with the customer in an authentic, personalized way
  • Utilizes technology to enhance the customers experience
  • Shares advice, product knowledge and personal experiences to engage with the customer
  • Suggests alternate products, complementary pieces, outfitting tips, or styling ideas based on the customers personal style and interests
  • Communication + Collaboration

  • Exhibits a willingness to learn and adapt, maintaining an ongoing connection with the customer
  • Collaborates with management and peers, sharing good ideas with the team and actively participating in daily meetings, store projects and brand focuses
  • Contributes to the team by being positive, respectful and helpful to others
  • Merchandise + Product Knowledge

  • Knows whats new and whats selling well throughout the store and shares that knowledge with the customer
  • Well-informed on events and special offers in-store and online, providing customers with a seamless shopping experience
  • Maintains Urban Outfitters visual and display standards and ensures the selling floor is well-stocked
  • Business Acumen

  • Takes initiative in development of job skills and knowledge to drive store sales and achieve operational results
  • Assists in the completion of daily projects while keeping the focus on the customer experience
  • Demonstrates awareness and adheres to Loss Prevention, Inventory Control, safety standards, and all other Company policies and procedures
  • The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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